I had one friend who just had a baby about three months ago and I told her, $3 a month is nothing for an insurance policy that her child can grow up into. I tell my friends all the time, even my brothers, to go ahead and purchase from Gerber Life. Every time I have anything wrong, if I can't get it on the internet at home, they get everything I need done right then and there. They also told me how to set up the beneficiaries since my daughter was under the age of 18 and they were very knowledgeable about that. I also got an Accidental Plan for myself and when I set that up, I talked to someone about everything that I needed to have and what part of my policy money will be distributed. I never write reviews like this but after four months of being misled and deceived, this review was warranted. Their business practices and lack of empathy have left me irritated and appalled. Universe forbid that something did happen to one of my children and I have to endure this from a company that clearly has no integrity or cares about the fact that families have lost loved ones and the grieving period is not a time to play games. I WILL NOT be providing Gerber with another dime if this is how they handle affairs. When my mother died, the policies that she had on her grandchildren transferred over to my brother and myself. Well, the reason why I am submitting this complaint today? I received a letter in the mail that is addressed to my brother (he doesn't live with me by the way and Gerber knows this and has his address on multiple documents) asking for another signature for the same paperwork that he, according to Pam, did not need to resubmit because I'd already done it. She assured me that since my brother signed the original documents as a witness, he DID NOT need to submit the paperwork. I called and spoke to a representative named Pam on January 31, 2020. The brother, who is the other beneficiary, gets the same letter about a week later. Just recently, I received another letter in the mail asking for more information because one particular hospital needed their own HIPPA form those that I'd signed prior apparently were not good enough. All parties ensured that they complied even gave me dates that the information was submitted. I asked who they were attempting to contact and I reached out to them myself. First they were blaming the hospitals and physicians for not responding to their requests for medical records. I can only assume that this is what is happening because there is no other explanation for this nonsense. They put you on hold and possibly feign to contact them. They will not allow you to speak to the claims specialist that is handling the case directly. I have made phone call after phone call and I speak with someone different each time and receive different answers from each representative that I call.
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